Return within 30 days from the date of delivery for a refund. Please see below for the full process on how to return your order.
- Go to the Global-E Returns Portal, enter the order ID and email address you used to place your order.
- Select the item(s) you wish to return by adjusting the quantity, and select the return reason. A copy of the return label will be emailed to you.
- Print and sign the commercial invoices provided to you in the email.
- Pack the item(s) you wish to return in their original condition, with the original packaging, in the original package, if possible. Remove all prior shipping labels from the parcel.
- Attach the return shipping label securely to the outside of the package.
- Follow the instructions on the Global-E Returns Portal on how to complete your return.
Returns can only be accepted via this process, this is to ensure that the appropriate customs clearance documentation is generated. Please note that the cost of return shipping may vary depending on the shipping country and if applicable will be deducted from the refund you are issued.
Returns are typically processed within 2-3 weeks from the date the return is received. After your return is processed, kindly allow three to five business days for a credit card refund to post to your billing statement.
Refund amounts will be credited to you by Global-E in the same currency and using the same exchange rate as your original order. Duties and taxes, shipping fees, and return fees are not refunded.