1. When does the store open?
Open to public March 27th
2. What are the hours of operation?
Monday: 11:00 am – 7:00 pm
Tuesday: 11:00 am – 7:00 pm
Wednesday: 11:00 am – 7:00 pm
Thursday: 11:00 am – 7:00 pm
Friday: 11:00 am – 7:00 pm
Saturday: 11:00 am – 7:00 pm
Sunday: 12:00 pm – 6:00 pm
3. Where is the store? What are the cross streets?
14 Prince Street (corner of Elizabeth and Prince) in Nolita neighborhood.
4. Do you need an RSVP / Can anybody go?
Everyone is welcome to visit during open hours.
5. Do I need an appointment for the makeup counter?
Appointments are encouraged.
7. Is there a phone number for the store? How do I get in contact with the store?
a. Store email: 14princest@hourglasscosmetics.com
b. Store number: (646) 931-1788
8. Can I put my items on hold?
Unfortunately, we cannot hold items. We offer Click & Collect
9. Is the store pet friendly?
Yes, we are pet friendly. Animals must be on a leash or in carrier.
11. Can I return an item purchased from the store to hg.com or other retailers?
No, it can only be returned back to the store.
12. Can I return products that I buy on hg.com/ Sephora / another store to the store?
Only on hourglasscosmetics.com or the specific retailer.
13. Can I use my 10% code (or any discount code) from hg.com in store / Can I use my discount code from in store online?
Unfortunately, you cannot use codes from our website in store.
14. What services are offered? (e.g. shade matching, consultations, etc)
Complimentary:
Amplified Eye
Bestselling Essentials
Signature Glow
Skin Reborn
Complexion Ritual Shade Matching
Paid (redeemable):
Total Impact ($75)
Bridal Glow ($175)
Unlock Your Artistry ($250)
15. Can I order at the store to ship it to myself? Domestically or internationally.
No, this is not available.
16. Is there local delivery? [if yes, what service is used?]
Unfortunately, we do not have local delivery.
17. Where can I go to apply for a job at the store?
Careers@hourglasscosmetics.com
18. Where can I keep to up to date on any store promotions / events?
https://www.hourglasscosmetics.com/pages/14prince
EVENTS
1. How do I RSVP to upcoming events? Follow the link from the landing page (or email) to RSVP via eventbrite.
2. Can I bring a plus one if I’ve RSVP’d? No. Your guest must also RSVP via eventbrite.
3. I missed out on RSVP’ing in time. Is there a waitlist I can join? If the event has a waitlist on eventbrite, you may add your name and email to the waitlist. You will be notified if a slot opens up to confirm your RSVP. If a spot does not open up, you may still attend the event and wait in the standby line.
4. I’m no longer able to make it. How do I get a refund for my ticket? Only applicable if there are any paid ticket events. There is a link in your eventbrite confirmation email to refund your ticket or cancel your RSVP. If you know that you will not be able to attend an event, please refund or cancel in a timely manner so that slots become available for others to attend.