Returns are fast and easy.
1. Visit our returns portal at Hourglass Cosmetics Returns and follow the instructions to initiate your return. Please have your order number ready.
2. Once your return has been submitted, you will receive a pre-paid UPS return shipping label and a confirmation email with return shipping instructions.
3. Pack the return in the original package, if possible. Remove all prior shipping labels from the parcel.
4. Attach the pre-paid UPS return shipping label to the parcel.
5. Take your package to any UPS location or give your package to any UPS driver making a regular pickup or delivery at your residence or place of business. Find your nearest UPS location at https://www.ups.com/dropoff. Please retain your receipt if possible.
*Private Sale Exclusion: All items purchased during our Private Sale event are final and not eligible for return or exchange