For orders to UK mainland addresses, Isle of Man, Northern Ireland and Scotland please visit https://www.hourglasscosmetics.co.uk/.
We ship to the following countries/regions via our international e-commerce partner, Global-E:
Albania |
East Timor |
Laos |
Portugal |
Algeria |
Ecuador |
Latvia |
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Andorra |
Egypt |
Lebanon |
Reunion |
Anguilla |
El Salvador |
Lesotho |
Romania |
Antigua and Barbuda |
Eritrea |
Libya |
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Argentina |
Estonia |
Liechtenstein |
Saint Kitts and Nevis |
Armenia |
Ethiopia |
Lithuania |
Saint Lucia |
Aruba |
F.Y.R.O.M. (Macedonia) |
Luxembourg |
Samoa |
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Falkland Islands |
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San Marino |
Austria |
Faroe Islands |
Madagascar |
Sao Tome and Principe |
Azerbaijan |
Fiji |
Malawi |
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Bahamas |
Finland |
Malaysia |
Senegal |
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France |
Maldives |
Serbia |
Bangladesh |
French Guiana |
Malta |
Seychelles |
Barbados |
French Polynesia |
Marshall Islands |
Singapore |
Belarus (temporarily unavailable) |
Georgia |
Martinique |
Slovak Republic |
Belgium |
Germany |
Mauritania |
Slovenia |
Belize |
Gibraltar |
Mauritius |
Solomon Islands |
Benin |
Greece |
Mexico |
South Africa |
Bermuda |
Greenland |
Micronesia |
Spain |
Bhutan |
Grenada |
Moldova |
Sri Lanka |
Bolivia |
Guadeloupe |
Monaco |
St Barthelemy |
Bonaire, Saint Eustatius and Saba |
Guatemala |
Mongolia |
Sudan |
Bosnia and Herzegovina |
Guernsey |
Montenegro |
Suriname |
Botswana |
Guinea |
Montserrat |
Swaziland |
Brazil |
Guinea-Bissau |
Morocco |
Sweden |
British Virgin Islands |
Guyana |
Mozambique |
Switzerland |
Brunei Darussalam |
Haiti |
Namibia |
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Bulgaria |
Honduras |
Nauru |
Tajikistan |
Cambodia |
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Nepal |
Tanzania |
Canada |
Hungary |
Netherlands |
Thailand |
Cape Verde |
Iceland |
New Caledonia |
Tonga |
Cayman Islands |
India |
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Trinidad and Tobago |
Chile |
Indonesia |
Nicaragua |
Tunisia |
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Iraq |
Nigeria |
Turkey |
Colombia |
Ireland (Republic of) |
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Turks and Caicos Islands |
Comoros |
Israel |
Northern Mariana Islands |
Tuvalu |
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Italy |
Norway |
Ukraine (temporarily unavailable) |
Costa Rica |
Jamaica |
Oman |
Uruguay |
Croatia |
Japan |
Pakistan |
Uzbekistan |
Curacao |
Jersey |
Palau |
Vanuatu |
Cyprus |
Jordan |
Panama |
Vatican City State (Holy See) |
Czech Republic |
Kazakhstan |
Papua New Guinea |
Venezuela |
Denmark |
Kenya |
Paraguay |
Vietnam |
Djibouti |
Kiribati |
Peru |
Zambia |
Dominica |
Kyrgyzstan |
Philippines |
Zimbabwe |
Dominican Republic |
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Poland (temporarily unavailable) |
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INTERNATIONAL PAYMENT OPTIONS
When you checkout with our e-commerce partner, Global-E, you will be presented with local payment options which will vary based on the selected shipping country. All orders are subject to verification and approval prior to shipping.
INTERNATIONAL SHIPPING OPTIONS
All international orders are shipped via Global-E. When you check out with our e-commerce partner, Global-E, you will be presented with an option to either ship via Standard Courier or Express Courier – Air. We offer flat rate shipping and free shipping depending on the shipping country and total order amount.
Due to the import restrictions imposed by local governments, we do not ship to freight forwarders.
INTERNATIONAL DELIVERY TIMES
Orders are typically delivered within 5-14 business days (includes 1-2 days order processing time, 1-2 day order transport to Global-E’s shipping facility in Rialto, California, 3-10 business days for Global-E shipment). Please review the delivery times at checkout as it may vary based on the shipping country. Delivery times go into effect the day after you place your order. Please note that we do not ship on weekends and US holidays.
Please note: Due to recent border closures, lockdowns in some countries and a drastic reduction in international travel, there has been a huge drop in international flights which may cause shipping delays. Please be assured that we are in continuous contact with our carriers to receive the most up to date information on deliveries. We thank you for your patience and understanding during this time.
INTERNATIONAL DUTIES AND TAXES
All orders shipped outside of the US (with exception of the European Union, Canada,Norway and Switzerland) will be subject to Duties and Taxes upon receipt. Duties and taxes are displayed at the checkout.
European Union, Canada,Norway and Switzerland prices include taxes and/or duties in the product price.
The price quote for duties and taxes is based upon the national laws of the country to which the order is shipping.Please note that all duty and sales taxes are non-refundable through Hourglass Cosmetics. However, you may be able to recover these by contacting your local customs bureau directly.
INTERNATIONAL BILLING
Your credit card will be billed by our e-commerce partner, Global-E, at the time your parcel is shipped from the US. Your credit card statement will reflect a charge from Global-E, not Hourglass Cosmetics.
INTERNATIONAL ORDER TRACKING
When your order ships out of the US, you will receive a shipment confirmation email from Global-E that includes a link to track your order. You may also track your order by using the Global-E Tracking Portal.
INTERNATIONAL RETURNS
Return within 30 days from the date of receipt for a full refund.
- Go to the Global-E Returns Portal, enter the order ID and email address you used to place your order.
- Select the item(s) you wish to return by adjusting the quantity, and select the return reason. A copy of the return label will be emailed to you.
- Print and sign the commercial invoices provided to you in the email.
- Pack the item(s) you wish to return in their original condition, with the original packaging, in the original package, if possible. Remove all prior shipping labels from the parcel.
- Attach the return shipping label securely to the outside of the package.
- Follow the instructions on the Global-E Returns Portal on how to complete your return.
Returns can only be accepted via this process, this is to ensure that the appropriate customs clearance documentation is generated. Please note that the cost of return shipping may vary depending on the shipping country and if applicable will be deducted from the refund you are issued.
Returns are typically processed within 2-3weeks from the date the return is received. After your return is processed, kindly allow three to five business days for a credit card refund to post to your billing statement.
Refund amounts will be credited to you by Global-E in the same currency and using the same exchange rate as your original order. Duties and taxes, shipping fees, and return fees are not refunded.
RESTRICTED GOODS
Certain items in you order may be considered Hazardous Materials (HAZMAT). Those items are restricted from air-transport due to U.S. Department of Transportation regulations. We regret that we are not able to offer international shipping on orders with restricted items.
ABOUT GLOBAL-E
Global-E is a global e-commerce solution provider that allows us to give our international customers the best, fastest, and easiest shopping and shipping experience.
- Shop in your local currency
- Enjoy flat and free shipping
- Pay import duties and taxes at checkout for a guaranteed price
Global-e will be the seller on record of the products you purchase, will take your payment and their carriers will deliver your orders.