General FAQ

Unlocked Palettes

• Is this Limited Time only?
• Can I choose multiples of the same shades?
• If I change my mind after I receive the Custom Palette, can I exchange for a Pre-Set Palette?
• If a single shade arrives damaged in the Palette, will Hourglass replace the entire Palette or a single pan?

Afterpay

• About Afterpay
• Order Eligibility
• Delivery
• Payment Schedule
• Returns & Exchanges

Purchasing and Ordering

• Order Confirmation
• Payment Authorization
• Sales Tax
• Professional Discount
• Maximum Purchase Policy

Product Information

• Authorized Retailers
• Animal Testing
• Parabens
• Gluten
• Vegan
• Ingredients

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